Returns and exchanges policy
Official merchant policy
Store policy
Return and exchange requests are handled according to the product condition, product type, and applicable law. Contact the merchant with your order number before returning an item so eligibility, steps, and any applicable costs can be confirmed.
Contact and requests
Quote your order number and contact Shams directly at ipx076@gmail.com.
Merchant and platform roles
The merchant is the independent seller responsible for products, prices, orders, payments, delivery, returns, customer service, and legal compliance. Ahmed Web provides the storefront technology and does not sell the product or decide return requests or delivery outcomes.